ORDERING
How do I place an order?
How do I place an order?
You can place an order by contacting our sales team via email, phone, or through our website. If you're a dealer, we recommend reaching out to your dedicated account manager.
Do you offer trade pricing?
Do you offer trade pricing?
Yes, we provide special dealer pricing for authorized resellers. Contact
us to set up a dealer account.
Can I request a formal quote before ordering?
Can I request a formal quote before ordering?
Absolutely! Send us your requirements, and we’ll provide a detailed quote, including stock availability and lead times.
What payment methods do you accept?
What payment methods do you accept?
We accept EFT, credit cards, and other secure payment options.
SHIPPING
Where do you ship to?
Where do you ship to?
We ship across South Africa and can arrange international shipping upon request.
What shipping options do you offer?
What shipping options do you offer?
We use trusted courier services for standard and express shipping. Pickup is also available at our Johannesburg showroom.
How long does delivery take?
How long does delivery take?
Delivery times depend on stock availability and location. Standard shipping within SA takes 1-3 business days, while special orders may have longer lead times.
Can I track my shipment?
Can I track my shipment?
Yes! Once your order is dispatched, we’ll provide tracking details so you can monitor your delivery.
Do you offer same-day delivery?
Do you offer same-day delivery?
For urgent orders within Johannesburg, we can arrange same-day delivery. Contact us to check availability.
Stock
How can I check if an item is in stock?
How can I check if an item is in stock?
You can check availability by contacting us directly. We also update stock levels on our website.
Do you keep all items in stock?
Do you keep all items in stock?
We stock a wide range of popular cinematography and broadcast gear. For specialised or high-end products, lead times may apply.
Can I reserve stock for an upcoming project?
Can I reserve stock for an upcoming project?
Yes! We allow stock reservations for confirmed orders. Reach out to us in advance to secure your gear.
Repairs & Services
Do you offer repairs and servicing for broadcast equipment?
Do you offer repairs and servicing for broadcast equipment?
Yes, we provide repair and servicing for various brands. Our technicians can assist with diagnostics, maintenance, and parts replacement.
How long does a repair take?
How long does a repair take?
Repair times vary depending on the issue and parts availability. Standard turnaround is 7-14 business days.
Do you provide warranty support?
Do you provide warranty support?
Yes, we handle manufacturer warranty claims for products purchased from us. Warranty terms depend on the brand.
Can I book a service appointment?
Can I book a service appointment?
Yes! Contact our service team to schedule an inspection or maintenance check for your gear.
Location & contact
Where is Prosales Broadcast located?
Where is Prosales Broadcast located?
We are based in Johannesburg, South Africa. Our showroom is open for in-person visits by appointment.
What are your business hours?
What are your business hours?
We are open Monday – Friday, 9 AM – 5 PM. For urgent requests, our team is available via email or WhatsApp.
How can I contact Prosales Broadcast?
How can I contact Prosales Broadcast?
You can reach us via: Email: info@prosales.co.za Phone: +27 11 462 0000 Website: https://prosalesbroadcast.myshopify.com
