Shipping policy
1. Shipping Policy
1.1. Shipping Locations
We currently ship across South Africa. International shipping is available on request and subject to additional fees.
1.2. Processing Time
Orders are typically processed within 1-3 business days.
Orders placed on weekends or public holidays will be processed on the next business day.
Custom or special-order items may require additional processing time.
1.3. Shipping Methods & Delivery Time
We offer the following shipping options:
Standard Shipping: 3-5 business days.
Express Shipping: 1-2 business days.
Same-Day Delivery: Available in Johannesburg for orders placed before 10:00 AM.
Delivery times are estimates and may vary based on location and courier service availability.
1.4. Shipping Fees
Shipping costs are calculated at checkout based on your location and selected delivery method.
Free shipping is available on orders over R[amount].
International shipping fees vary depending on destination and weight.
1.5. Order Tracking
Once your order is shipped, you will receive a tracking number via email to monitor your delivery status.
1.6. Damaged or Lost Shipments
If your package arrives damaged, please contact us within 48 hours with photos of the damage.
If your order is lost in transit, please contact our support team, and we will work with the courier to resolve the issue.
2. Returns & Refunds Policy
2.1. Eligibility for Returns
You may return an item within 7 days of delivery if:
The item is unused and in its original packaging.
The item is defective or damaged upon arrival.
The incorrect item was shipped.
Certain products, such as software, digital downloads, and custom-ordered items, are non-returnable.
2.2. Return Process
To initiate a return:
Contact us at [your email or phone number] with your order number and reason for return.
We will provide you with a Return Authorization Number (RAN) and return instructions.
Pack the item securely and send it to the provided return address.
2.3. Return Shipping Costs
If the return is due to our error (wrong item, defective product), we will cover the return shipping costs.
If the return is due to a change of mind, the customer is responsible for return shipping fees.
2.4. Refund Process
Once we receive and inspect the returned item, a refund will be processed within 7-10 business days.
Refunds will be issued to the original payment method.
Shipping costs are non-refundable unless the return is due to our error.
2.5. Exchanges
If you need to exchange an item, follow the return process and place a new order for the desired product.
3. Contact UsIf you have any questions about our Shipping & Returns Policy, please contact us at:
Prosales Broadcast
75 Fleet Street Ferndale
info@prosales.co.za
+27 11 462 0000
