Help & Support
Need a hand choosing gear, tracking an order, or booking a repair? Our Johannesburg-based team supports broadcasters, production houses and dealers across South Africa. Here's how to reach us and what to expect.
Contact us
- Email: info@prosales.co.za
- Phone: +27 11 462 0000
- WhatsApp: +27 64 945 2685
- Showroom: 75 Fleet Street, Ferndale, Johannesburg, visits by appointment
- Hours: Monday to Friday, 9 AM to 5 PM (SAST)
Sales & quotes
For product advice, stock availability or a formal quote, email our sales team at sales@prosales.co.za or send an enquiry, it lands straight with our sales desk. Dealers and trade customers can request account pricing; just share your business details.
Accounts & billing
For invoices, statements, proof of payment or any account and payment queries, email our accounts team at accounts@prosales.co.za.
Orders & tracking
Once your order is dispatched we'll email tracking details. You can also check progress any time via Order Tracking. For delivery timeframes and options, see Shipping & Delivery.
Repairs & technical support
We service and repair broadcast and cinema equipment across major brands, and handle manufacturer warranty claims for products bought from us. Standard turnaround is 7-14 business days depending on parts. Book a repair or service, or email repairs@prosales.co.za directly.
Returns & warranty
For returns, exchanges and warranty terms, please see our Returns & Exchanges policy. Keep your proof of purchase handy, it speeds everything up.
Still stuck?
Browse our FAQs for quick answers, or reach out on any channel above and a real person will help.
